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Return and Refund Policy – End Loadshedding Pty

1. General Conditions for Warranty Claims

  1. Warranty claims must be filed within the warranty period.
  2. Claims may only be made by:
    • The original end customer (as named in the certificate of guarantee or invoice), or
    • A subsequent owner with proof of transfer from the original end customer.
  3. PV Modules used on a mobile platform (e.g., vehicle) carry a 12-year warranty.
  4. In cases of module replacement, the replaced unit becomes the property of End Loadshedding Pty.

2. Exclusions and Limitations

The limited warranty does not cover:

  • Misuse, abuse, neglect, or accidents.
  • Alteration, improper installation/removal by unauthorized persons.
  • Non-compliance with End Loadshedding Pty instructions or local codes.
  • Repairs or modifications by unauthorized personnel.
  • Conditions exceeding voltage, wind, or snow specifications.
  • Damage caused by power surges, lightning, floods, fire, animals, or industrial chemicals.
  • Glass breakage due to impact or uncontrollable events.
  • Cosmetic wear/variations not affecting performance.
  • Installation near direct saltwater exposure.
  • Altered, removed, or illegible serial/product labels.
  • Relocation without written approval.

End Loadshedding Pty is not liable for delays or non-performance due to uncontrollable events (e.g., war, riots, strikes, floods).

3. Warranty Scope

  • This limited warranty replaces all other express or implied warranties (including merchantability or fitness for purpose) as permitted by law.
  • End Loadshedding Pty is not responsible for:
    • Property damage, personal injury, or other losses related to PV modules.
    • Incidental, consequential, or special damages (e.g., loss of profits, use, or production).
  • Total liability is limited to the purchase price paid.
  • If any part of this warranty is unenforceable, the remainder remains valid.

4. How to File a Claim

Contact:

  • Your seller/installer,
  • An End Loadshedding Pty–authorized installer, or
  • End Loadshedding Pty directly.

Provide:

  • Warranty card, online registration, or invoice.
  • Proof of delivery date.
  • Serial/product numbers of affected modules.
  • Supporting evidence of the issue.

Note: Returns require prior written authorization.

5. Warranty Nullification

Warranty is void if:

  • Product is not used as per manufacturer specifications.
  • Product is damaged, misused, or altered without authorization.
  • No proof of purchase is provided.

6. Handling Fees for Returns

  • 1–7 days: 15%
  • 8–14 days: 45%
  • 15–21 days: 55%
    Note: Installation and labor costs are non-refundable.

7. Sales Terms

By placing an order, you accept all sales terms and policies.

  • End Loadshedding Pty is not the manufacturer.
  • All products follow manufacturer specifications and warranties.

8. Installation Requirements

  • Electrical products must be installed by certified professionals.
  • Buyer must comply with legal codes and provide a Certificate of Compliance (COC).

Return Requirements:

  • Completed RMA form.
  • Photos showing surge protection.
  • COC and line diagrams.

Incorrect Installation or Testing:

  • No refund/replacement for damage caused by incorrect installation or misuse.
  • 15% handling fee applies.
  • Storage fee applies if rejected goods are not collected within one month.
  • Repairs/reinstallations due to buyer error will be re-quoted.

9. Non-Defective Returns

  • Notify within 10 business days at [email protected].
  • Return goods within 10 business days (at buyer’s cost).
  • Items must be in original packaging.
  • Refund/credit processed within 30 days if approved after inspection.

10. Warranty & Call-Out Policy

  • Post-installation call-out fee: ±R500 for travel.
  • Accessories (e.g., cables, breakers) are not covered under warranty.
  • Battery & inverter: 10-year warranty (repair or replacement).
  • Solar panels: 21-year performance warranty.
  • Warranties start from installation date and follow manufacturer terms.