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Return and Refund Policy – End Loadshedding Pty
1. General Conditions for Warranty Claims
- Warranty claims must be filed within the warranty period.
- Claims may only be made by:
- The original end customer (as named in the certificate of guarantee or invoice), or
- A subsequent owner with proof of transfer from the original end customer.
- PV Modules used on a mobile platform (e.g., vehicle) carry a 12-year warranty.
- In cases of module replacement, the replaced unit becomes the property of End Loadshedding Pty.
2. Exclusions and Limitations
The limited warranty does not cover:
- Misuse, abuse, neglect, or accidents.
- Alteration, improper installation/removal by unauthorized persons.
- Non-compliance with End Loadshedding Pty instructions or local codes.
- Repairs or modifications by unauthorized personnel.
- Conditions exceeding voltage, wind, or snow specifications.
- Damage caused by power surges, lightning, floods, fire, animals, or industrial chemicals.
- Glass breakage due to impact or uncontrollable events.
- Cosmetic wear/variations not affecting performance.
- Installation near direct saltwater exposure.
- Altered, removed, or illegible serial/product labels.
- Relocation without written approval.
End Loadshedding Pty is not liable for delays or non-performance due to uncontrollable events (e.g., war, riots, strikes, floods).
3. Warranty Scope
- This limited warranty replaces all other express or implied warranties (including merchantability or fitness for purpose) as permitted by law.
- End Loadshedding Pty is not responsible for:
- Property damage, personal injury, or other losses related to PV modules.
- Incidental, consequential, or special damages (e.g., loss of profits, use, or production).
- Total liability is limited to the purchase price paid.
- If any part of this warranty is unenforceable, the remainder remains valid.
4. How to File a Claim
Contact:
- Your seller/installer,
- An End Loadshedding Pty–authorized installer, or
- End Loadshedding Pty directly.
Provide:
- Warranty card, online registration, or invoice.
- Proof of delivery date.
- Serial/product numbers of affected modules.
- Supporting evidence of the issue.
Note: Returns require prior written authorization.
5. Warranty Nullification
Warranty is void if:
- Product is not used as per manufacturer specifications.
- Product is damaged, misused, or altered without authorization.
- No proof of purchase is provided.
6. Handling Fees for Returns
- 1–7 days: 15%
- 8–14 days: 45%
- 15–21 days: 55%
Note: Installation and labor costs are non-refundable.
7. Sales Terms
By placing an order, you accept all sales terms and policies.
- End Loadshedding Pty is not the manufacturer.
- All products follow manufacturer specifications and warranties.
8. Installation Requirements
- Electrical products must be installed by certified professionals.
- Buyer must comply with legal codes and provide a Certificate of Compliance (COC).
Return Requirements:
- Completed RMA form.
- Photos showing surge protection.
- COC and line diagrams.
Incorrect Installation or Testing:
- No refund/replacement for damage caused by incorrect installation or misuse.
- 15% handling fee applies.
- Storage fee applies if rejected goods are not collected within one month.
- Repairs/reinstallations due to buyer error will be re-quoted.
9. Non-Defective Returns
- Notify within 10 business days at [email protected].
- Return goods within 10 business days (at buyer’s cost).
- Items must be in original packaging.
- Refund/credit processed within 30 days if approved after inspection.
10. Warranty & Call-Out Policy
- Post-installation call-out fee: ±R500 for travel.
- Accessories (e.g., cables, breakers) are not covered under warranty.
- Battery & inverter: 10-year warranty (repair or replacement).
- Solar panels: 21-year performance warranty.
- Warranties start from installation date and follow manufacturer terms.